Returns & Exchanges
When an order is cancelled before we ship it, we will retain a credit card processing fee of 5%, or $5.00, whichever is greater.
If you receive an item which is broken or defective you may return the item for a full refund with-in 15 days of original purchase date. In order to receive this full refund we require that the returned merchandise be in complete, unused and in the original condition and packaging.
All returns that are not due to defective products or eders.com mistakes will be charged a 20 percent restocking fee. And the buyer is responsible for return shipping. Of course if an item is delivered defective or eders makes an error in an order, eders will cover all shipping costs and there is no restocking fee.
All refunds are put back on the customers credit card or pyapal account depending on the customer's method of payment.
If you need to return a product, you may request return authorization number at: http://www.eders.com/help.php?section=contactus&mode=update
In order to get an Return Authorization, in the Contact Form, You must list:
1) The Order Number that the item was on. (you can look that up in the Orders History
section of our website.
2) The item numbers and names of the products you are returning.
3) Why you are returning the item.
4) We will issue you a refund to your credit card or paypal account. We do not issue Returns for exchanges...you can always place a new order at any time.
5) Remember, if the item is not re-sellable as new we will not accept the item back.
Once you have recieved a return authorization number you may return the unused items in the original box within 15 days for a refund to the credit card account charged. All returns must be insured and postage prepaid. Please, clearly print/type your name, address and return authorization number on the outside of the package. ANY returns without an eders.com issued return authorization number on the package will not be accepted. Shipping and Handling is only refundable on manufacturer defects or an eders.com packing error.
Used items will not be accepted. This includes items you have opened and decided you do not "like" them. Clothing that has been washed or worn will not be accepted. There are NO refunds or exchanges on custom arrows. Treestands and Blackpowder rifles cannot be returned for safety reasons and all issues on those must be dealt with the manufacturer. If you have any questions or concerns please email firstname.lastname@example.org.
1.Because of insurance reasons, Treestands and Blackpowder Rifles may not be returned. All Treestands and Blackpowder rifles are covered under manufacturer warranties and customers should contact the manufacturer with repair and warranty questions.
2.Please note any items made by one of the following companies are completely NON-Returnable and NON exchangeable to eders.com, any problems with the item must be delt with exclusively by the manufacturer :
Horton Manufacturing Products Inc, Barnett LLC products, Wildgame Innovations / BA Products, Carter Enterprises, Hawke Sport Optics, Leupold & Stevens/ Redfield, Non- Typical Inc., Reconyx, Rivers West, Scott Archery, Stream Light, 2XJ / Mid Atlantic Archery Product (MAAP), Spypoint Vibrashine/Leaf River, and Bucks and Ducks, Ten Point, Burt Coyote, Buckeye Cam, Nikon, and Venture Heated Clothing, Brennan Industries (Genesis bows), Scott & CBE.
TO REQUEST AN RETURN AUTHORIZATION NUMBER PLEASE CLICK HERE