Returns & Exchanges

If you receive an item which is broken or defective you may return the item for a full refund. In order to receive this full refund we require that the returned merchandise be in complete and original condition. You may exchange most merchandise within 30 days of the original purchase.

All returns that are not due to defective products or eders.com mistakes will be charged a ten percent restocking fee.

If you need to return a product, you may request return authorization number at: http://www.eders.com/help.php?section=contactus&mode=update.

In order to get an Return Authorization, in the Contact Form, You must list:
1) The Order Number that the item was on. (you can look that up in the Orders History section of our website.
2) The item numbers and names of the products you are returning.
3) Why you are returning the item.
4) Tell us if you'd like credit or an exchange, if it is for an exchange please list the Item number and name of the new produt you'd like.
5) Remember, if the item is not resellable as new we will not accept the item back.

Once you have recieved a return authorization number you may return the unused items in the original box within 30 days for an exchange or refund to the credit card account charged. All returns must be insured and postage prepaid. Please, clearly print/type your name, address and return authorization number on the outside of the package. ANY returns without an eders.com issued return authorization number on the package will not be accepted. Shipping and Handling is only refundable on manufacturer defects or eders mistakes.

Used items will not be accepted. Clothing that has been washed or worn will not be accepted. There are NO refunds or exchanges on custom arrows. If you have any questions or concerns please email cs@eders.com.

Non-Returnable Merchandise:
1.Special orders may not be returned. Due to the special nature of ordering non-stocked merchandise, special orders may not be returned for refund or credit. Special orders are covered under the manufacturer's warranty.

2.Because of insurance reasons, Treestands and Blackpowder Rifles may not be returned if the boxes have been opened. All Treestands and Blackpowder rifles are covered under manufacturer warranties and customers should contact the manufacturer with repair and warranty questions.

TO REQUEST AN RETURN AUTHORIZATION NUMBER PLEASE CLICK HERE.